WHYSOIL Logistics Policy 

I. Shipping Rules

• Shipping Time: After the Buyer places an order and completes the payment, the Seller will complete the shipment within 3-7 working days according to the inventory status and order priority (excluding special products, customized products or force majeure factors, which will be marked in advance on the product details page or notified to the Buyer separately).
• Shipping Channels: The Seller will select an appropriate logistics carrier (including express delivery, logistics, international freight, etc.) according to the order destination, product characteristics and logistics timeliness to ensure that the products are delivered safely and timely. If the Buyer has special logistics needs (such as designated carrier), it can be noted when placing the order. The Seller will try its best to coordinate and will promptly inform the Buyer if it cannot be satisfied.
• Shipping Review: The Seller will conduct routine reviews on all orders, verify the order information, payment status and inventory status to ensure that the order information is accurate and compliant. If there are any abnormalities in the order information, incomplete payment or insufficient inventory, the Seller will contact the Buyer to verify and handle it within 1-2 working days, and will not delay shipment, refuse shipment or cancel the order without reason.
• Bulk/Split Shipping: For orders with multiple products, if split shipping is required due to inventory distribution, logistics restrictions and other reasons, the Seller will notify the Buyer in advance through order messages, emails, etc. No additional logistics fees will be charged for split shipping, and all logistics fees will be calculated based on the total order amount.

II. Delivery-related Agreements

• Delivery Timeliness: The reference delivery time for domestic orders is 3-10 working days, and the reference delivery time for international orders is 7-30 working days (the specific timeliness varies according to the destination, logistics method and customs clearance status). If the delay is caused by non-subjective reasons of the Seller such as logistics carriers, customs clearance, weather, regional control, etc., the Seller will assist the Buyer in querying the logistics status and communicating with the carrier to minimize the Buyer's losses.
• Shipping Address: The Buyer must ensure that the shipping address and contact phone number filled in when placing the order are accurate and correct. If the package is returned, lost or delayed due to the Buyer's reasons such as incorrect address, unreachable phone number, or no one to sign for it, the secondary logistics costs incurred shall be borne by the Buyer; if the package cannot be returned or is lost, the Seller will assist the Buyer in contacting the carrier for compensation, and the compensation result shall be subject to the carrier's judgment.
• Collection and Signing: The package can be signed for by the recipient designated by the Buyer. Before signing, please check carefully whether the appearance of the package is intact, whether there is damage or missing items. If any damage to the package or missing products is found, it can be rejected on the spot and the Seller shall be contacted promptly for verification and handling; if the above problems are found after signing, the Buyer shall provide relevant certificates (photos, videos, etc.) within 24 hours, and the Seller will assist the Buyer in communicating with the carrier for compensation.
• Supplementary Provisions for International Logistics: All relevant taxes and fees such as customs clearance fees, tariffs, and value-added taxes for international orders shall be fully borne by the Buyer. The Seller will provide necessary customs clearance documents to assist the Buyer in completing customs clearance; if the package is seized or returned due to the Buyer's failure to cooperate with customs clearance, insufficient provided documents and other reasons, the losses incurred shall be borne by the Buyer, and the Seller will assist the Buyer in handling the return or refund procedures (deducting the incurred logistics and customs clearance fees).

III. Division of Package Risks

• Risk Transfer: Once the products are scanned and collected by the logistics carrier by the Seller, the risks of damage, loss, breakage, etc. of the package shall be transferred to the Buyer. If any problems such as package loss or damage occur during transportation, the Buyer shall contact the Seller promptly. The Seller will assist the Buyer in communicating with the carrier for compensation matters, and the compensation amount shall be subject to the carrier's compensation standard. The Seller shall not bear additional compensation liability.
• Packaging Instructions: The Seller will select an appropriate packaging method according to the product characteristics to ensure that the products are not damaged during transportation. If the product is damaged due to shoddy packaging and it is verified to be the Seller's responsibility, the Seller will be responsible for returning or exchanging the goods and bearing the relevant logistics costs; if the damage is caused by violent logistics transportation, the Seller will assist the Buyer in claiming compensation.
• Handling of Abnormal Packages: If the logistics shows that the package is abnormal (such as detention, return, loss), the Buyer can contact the Seller for inquiry at any time. The Seller will feedback the inquiry result within 1-2 working days and assist the Buyer in handling it. If the Buyer fails to contact in a timely manner after finding the package is abnormal, resulting in inability to trace the responsibility, the relevant losses shall be borne by the Buyer itself.

IV. Logistics-related Prohibitions and Disclaimers

• If the Buyer needs to change the shipping address or logistics method after placing the order, it shall contact the Seller to apply before the Seller ships the goods. It can be modified after the Seller's confirmation. If the goods have been shipped, it cannot be changed, and the relevant losses arising therefrom shall be borne by the Buyer.
• For losses caused by the logistics carrier's mistakes or irregular operations, the Seller will actively assist the Buyer in pursuing liability. However, if the carrier refuses to compensate or the compensation is insufficient, the Seller shall not bear joint and several liability.
• The Seller will try its best to select logistics carriers with good service quality. If the Buyer has objections to the logistics service quality, it can feedback to the Seller, and the Seller will promptly communicate with the carrier to improve and ensure the Buyer's subsequent shopping experience.
• For logistics interruption, delay, or package damage caused by force majeure (including natural disasters, wars, epidemics, policy controls, etc.), the Seller will promptly notify the Buyer and can choose to cancel the order and refund the actual payment amount in full according to the Buyer's needs, or continue shipping after the logistics resumes, without bearing liquidated damages.

V. Policy Modifications and Supplements

• The Seller may modify and supplement this Logistics Policy according to logistics industry norms, policy adjustments and platform operation needs. After modification, it will be announced in a prominent position on the platform and will take effect after 3 working days of announcement.
• If the Buyer continues to use the platform services and place orders, it shall be deemed to accept the modified Logistics Policy; if it has objections to the modified content, it may choose to stop using the platform services, and neither party shall bear liability for breach of contract.
• This Logistics Policy is a supplementary clause to the Terms of Service. If there is any inconsistency between this Policy and the Terms of Service, this Policy shall prevail; matters not covered by this Policy shall be implemented in accordance with relevant national laws, regulations and the platform's Terms of Service.

VI. Consultation and Explanation