特定商取引法に基づく表記

WHYSOIL Cross-Border E-Commerce Legal Declaration

This Legal Declaration (hereinafter referred to as the "Declaration") is independently formulated by WHYSOIL (hereinafter referred to as the "Operator"), a legally registered cross-border e-commerce enterprise, to standardize cross-border e-commerce transaction behaviors, clarify the rights and obligations between the Operator and all users (hereinafter referred to as "Purchasers") engaging in cross-border transactions, ensure compliance with cross-border trade laws, regulations and international norms, and protect the legitimate rights and interests of both parties and relevant third parties. By accessing the Operator’s cross-border e-commerce platform, browsing commodity information, completing registration, or placing cross-border orders (collectively referred to as "Using the Platform"), Purchasers are deemed to have fully read, understood, and voluntarily accepted all provisions of this Declaration. This Declaration shall form a legal and binding agreement between the Operator and the Purchaser from the date of the Purchaser’s first use of the Platform.

1. Basic Principles of Compliance

The Operator adheres to the principle of legal operation and strictly abides by the laws and regulations of the country/region where it is registered, the laws and regulations on cross-border e-commerce of the Purchaser’s country/region, international trade rules, and relevant conventions on cross-border commodity circulation. All cross-border transaction activities of the Operator are carried out in accordance with legal procedures, including but not limited to commodity import and export declaration, customs inspection, tax payment, and foreign exchange settlement, to ensure the legality, compliance, and authenticity of the entire transaction process. The Purchaser shall also abide by the relevant laws and regulations of their own country/region and cross-border trade norms when using the Platform to purchase goods, and shall not use the Platform to engage in any illegal transactions, including but not limited to false transactions, smuggling, tax evasion, and intellectual property infringement.

2. Commodity Compliance and Quality Assurance

All commodities sold by the Operator through the cross-border platform are legally imported in accordance with cross-border trade regulations, and have obtained relevant import qualifications, inspection and quarantine certificates, and compliance certificates required by the importing country/region. The Operator ensures that the commodity information (including but not limited to origin, specifications, ingredients, quality standards, shelf life, and usage methods) displayed on the Platform is true, accurate, and complete, without false publicity or misleading descriptions. Due to differences in national/regional quality standards, regulatory requirements, and commodity usage habits, some commodities may have differences in specifications, labels, and usage scenarios from those in the Purchaser’s region; the Operator will clearly indicate such differences on the commodity details page, and the Purchaser shall carefully read and confirm before purchasing. The Operator shall not be liable for any losses caused by the Purchaser’s failure to read the commodity information carefully or misunderstanding of cross-border commodity norms.

3. Customs Declaration and Transaction Compliance

The Operator shall, in accordance with the requirements of the customs of the importing and exporting countries/regions, truthfully declare all cross-border transaction information, including but not limited to Purchaser’s identity information, order information, commodity information, payment amount, and shipping information, and shall not engage in false declaration, under-declaration, or omission of declaration. The Purchaser shall provide true, valid, and complete personal identity information, shipping address, contact information, and payment information when placing an order, and shall actively cooperate with the Operator to complete customs declaration, inspection, and other related procedures. If the Purchaser provides false information, conceals relevant facts, or refuses to cooperate with customs procedures, resulting in customs detention, seizure, return of goods, or other losses, all such losses shall be borne by the Purchaser, and the Operator reserves the right to pursue the Purchaser’s legal liability. In addition, the Purchaser shall bear the customs duties, value-added taxes, consumption taxes, and other related taxes and fees incurred in cross-border transactions in accordance with the laws and regulations of the importing country/region.

4. Protection of Personal Information and Data Security

The Operator attaches great importance to the protection of the Purchaser’s personal information and strictly abides by international personal information protection laws and regulations (including but not limited to the General Data Protection Regulation (GDPR) of the European Union and the Personal Information Protection Law of the People’s Republic of China) and relevant cross-border data transmission norms. The Operator only collects the Purchaser’s personal information necessary for cross-border transactions (including but not limited to name, passport/ID number, contact phone number, shipping address, and payment information), and uses such information only for the purposes of order processing, customs declaration, logistics delivery, and after-sales service. The Operator shall take advanced technical and management measures to protect the security of the Purchaser’s personal information, prevent information leakage, tampering, loss, or illegal access, and shall not sell, rent, or disclose the Purchaser’s personal information to any third party without the Purchaser’s prior written consent, except as required by laws, regulations, or customs supervision.

5. Intellectual Property Protection

All intellectual property rights involved in the Operator’s platform (including but not limited to platform design, trademarks, logos, commodity pictures, descriptions, and promotional materials) are owned by the Operator or its authorized licensors, and are protected by international intellectual property laws and the laws of relevant countries/regions. The Purchaser shall not reproduce, modify, distribute, publicly display, or use the above intellectual property rights in any form without the prior written permission of the Operator. At the same time, the Operator ensures that all commodities sold do not infringe upon the intellectual property rights of any third party; if the Purchaser is found to use the Platform to engage in intellectual property infringement activities, the Operator has the right to terminate the transaction, suspend or cancel the Purchaser’s platform usage rights, and cooperate with the intellectual property owner to pursue the Purchaser’s legal liability. If the Purchaser believes that the Operator’s commodities or platform content infringe upon their own intellectual property rights, they may contact the Operator to provide relevant evidence, and the Operator will promptly investigate and handle it in accordance with the law.

6. Dispute Resolution and Jurisdiction

Any disputes arising from cross-border transactions between the Operator and the Purchaser (including but not limited to disputes over commodity quality, customs clearance, logistics, payment, and personal information protection) shall first be resolved through friendly negotiation between both parties. If the negotiation fails to reach an agreement within 15 working days, either party may initiate legal proceedings in the people’s court with jurisdiction where the Operator is registered. The applicable law for all disputes arising from this Declaration and cross-border transactions shall be the law of the jurisdiction where the Operator is registered, excluding the conflict of laws rules of that jurisdiction. For cross-border transactions involving the European Union, the United States, or other regions with special dispute resolution provisions, the relevant regional regulations shall be followed.

7. Liability Limitation and Indemnification

To the maximum extent permitted by relevant laws and regulations, the Operator shall not be liable for any indirect, incidental, special, or consequential losses (including but not limited to lost profits, lost business opportunities, and data loss) caused by force majeure (including but not limited to natural disasters, wars, epidemics, changes in cross-border trade policies, and customs regulatory adjustments), the Purchaser’s own negligence, improper operation, or the acts of third parties (excluding the Operator’s authorized partners). If the Purchaser violates this Declaration, relevant laws and regulations, or cross-border trade norms, resulting in losses, fines, or legal liabilities incurred by the Operator, the Purchaser shall bear full compensation liability, including but not limited to direct losses, indirect losses, legal fees, and fines, and shall indemnify the Operator for all losses arising therefrom.

8. Data Retention and Regulatory Compliance

The Operator shall, in accordance with the requirements of cross-border e-commerce laws and regulations and regulatory authorities, record and retain all transaction data, including but not limited to commodity information, order records, payment records, customs declaration data, and Purchaser’s relevant information. The retention period of such data shall not be less than 3 years from the date of transaction completion; if the laws and regulations of the relevant jurisdiction require a longer retention period, the longer period shall prevail. The Operator shall provide relevant data to regulatory authorities (including customs, tax authorities, and data protection authorities) in accordance with legal requirements, and shall ensure that the provided data is true, accurate, and complete. The Operator shall strictly abide by the relevant provisions of cross-border data transmission and shall not transfer or transmit the Purchaser’s personal information and transaction data to overseas institutions without going through legal procedures.

9. Modification and Effectiveness of the Declaration

The Operator reserves the right to modify, supplement, or update this Declaration in accordance with changes in cross-border trade laws and regulations, international norms, and platform operation needs. The modified Declaration shall be published on the prominent position of the Platform, and shall take effect 5 working days after publication. If the Purchaser continues to use the Platform services after the modification of the Declaration, it shall be deemed to have accepted the modified Declaration. If the Purchaser has objections to the modified content, it may choose to stop using the Platform services, and neither party shall bear liability for breach of contract. The original version of this Declaration shall automatically become invalid after the modified version takes effect.

10. Final Provisions

This Declaration is the core legal document governing cross-border transactions between the Operator and the Purchaser, and shall prevail in case of any inconsistency between this Declaration and other platform rules, activity notices, or commodity descriptions (except for legal documents with higher effect). If any provision of this Declaration is deemed invalid or unenforceable due to changes in laws and regulations or judicial interpretation, the validity and enforceability of the other provisions shall not be affected. The Operator’s failure to exercise or enforce any right or provision of this Declaration shall not constitute a waiver of such right or provision.

For any questions, complaints, or suggestions related to this Declaration, please contact the Operator via email: we@whysoil.com. The Operator will reply and handle it within 3 working days after receiving the message.